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Frequently Asked Questions

Below are some of our frequently asked questions. If you have any other questions or concerns, please feel free to contact us.

  1. When purchasing automobile insurance what should I consider?
  2. Does my insurance policy cover a friend if I loan him/her my car?
  3. What is collision physical damage coverage?
  4. What is comprehensive physical damage coverage?
  5. How can I lower my automobile insurance rates?
  6. What is homeowners insurance?
  7. What do I need to know when purchasing homeowners insurance?
  8. What is "actual cash value"?
  9. What is "replacement cost"?
  10. Where and when is my personal property covered?
  11. Should I purchase earthquake coverage?
  12. Should I purchase flood coverage?
  13. What is fire legal coverage?
  14. What is the difference between Replacement Cost (RC) and Actual Cash Value (ACV)?
  15. What does 80% co-insurance mean?
  16. Does my policy cover physical damage to a vehicle I rent?
  17. Can other people drive my business vehicle?
  18. How does an audit work?
  19. Why do I need certificates of insurance from sub-contractors?
  20. What is General Liability?
  21. What does Products/Completed Operations mean?
  22. What is Business Interruption/Extra Expense coverage?
  23. What is the difference between "Named Insured", "First Named Insured" and "Additional Insured?"
When purchasing automobile insurance what should I consider?
There are several things you should consider when purchasing automobile insurance that your independent agent will help you with. Here are a few: 
  • Purchase the amount of liability coverage which makes sense for you.
  • Select the optional coverages you want.
  • Decide which company to purchase insurance from.
  • Don't base your decision solely on price. Other factors like service and claim response are extremely important in selecting the right insurance.


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Does my insurance policy cover a friend if I loan him/her my car?
When you loan your car to a friend or an associate, he or she will be covered under your automobile insurance policy.

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What is collision physical damage coverage?
Collision is the loss you incur when your automobile collides with another vehicle or object like a telephone pole.

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What is comprehensive physical damage coverage?
Comprehensive provides coverage for direct physical damage losses you could incur to your car from something like a hailstorm.

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How can I lower my automobile insurance rates?
There are several things you can do to lower the cost of your automobile insurance. One way is to look for competitive pricing. An independent agent works with many companies and can provide you comparative rates and insure that your are getting the same coverage.

Another way to lower the cost is to change your deductible. By raising your deductible you may lower the cost of your automobile insurance almost 10% You must be able to pay the deductible amount in case of a claim. You can also look for discounts that you may be entitled to. Some examples of discounts that may be available are: multiple cars under the same policy, carrying a homeowners policy with the same insurance company, different groups or associations.

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What is homeowners insurance?
Homeowners insurance is a form of personal lines insurance. The typical homeowners policy has two main sections:
  1. covers the property of the insured and
  2. provides personal liability coverage to the insured.


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What do I need to know when purchasing homeowners insurance?
  • Get the amount and type of insurance that you need.
  • Determine the amount of personal property insurance and personal liability coverage that you need.
  • Select any additional endorsements you want to add to your policy. For example, do you want the personal property replacement cost endorsement?


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What is "actual cash value"?
When "actual cash value" is used in a policy, a policy owner is entitled to the depreciated value of the damaged property.

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What is "replacement cost"?
When "replacement cost" coverage is used in a policy, a policy owner is reimbursed an amount necessary to replace the article with one of similar type and quality at current prices.

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Where and when is my personal property covered?
Coverage C of a homeowners policy provides named perils coverage. This applies to all your personal property (except property that is specifically excluded).

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Should I purchase earthquake coverage?
Direct damages due to earthquakes are not covered under the standard homeowners insurance policy. If you live in an area that is prone to earthquakes, you may want to consider adding an earthquake endorsement to your homeowners insurance policy. This endorsement will cover damages due to earthquakes, landslides, volcanic eruptions and other earth movements.

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Should I purchase flood coverage?
If your property lies in a flood plain as determined by US Government Flood Maps. Ask your independent agent about a flood quote.

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What is fire legal coverage?
Fire legal coverage provides coverage to for you if you rent a business space and are held responsible for fire damages to that rented space. It does not apply to all business risks.

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What is the difference between Replacement Cost (RC) and Actual Cash Value (ACV)?
Replacement Cost is the current cost to replace property. Actual Cash Value is the replacement cost less depreciation.

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What does 80% co-insurance mean?
Insurance carriers require that an insured party insure at least 80% of the property's value in order to collect a partial loss in full. This is the way the insurance company encourages all insureds to adequately insure their property in relation to other insureds.

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Does my policy cover physical damage to a vehicle I rent?
This damage will be covered only if that type of coverage is purchased.

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Can other people drive my business vehicle?
Other people may drive your vehicle with your permission. It is important that they be listed on your policy if they are regular drivers of the vehicle.

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How does an audit work?
At the end of the policy term, the insurance company will review the policy and either charge or credit the policyholder based upon an audit of estimated figures. Examples of estimated auditable items include sales and payroll. Audits can be performed onsite by an auditor or via mail or telephone. A premium is charged for audit estimations.

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Why do I need certificates of insurance from sub-contractors?
An audit may require you to show proof that sub-contractors had their own insurance coverage. The sub-contractors' certificates of insurance will prevent you from being charged for their exposure.

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What is General Liability?
General Liability provides coverage if you are liable for damages to other individuals arising from your premises, general operations (ongoing and after completion) and products manufactured or sold.

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What does Products/Completed Operations mean?
Products/Completed Operations refers to the liability coverage for damages caused by your operation or products after the point at which you no longer have control of them.

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What is Business Interruption/Extra Expense coverage?
Business Interruption/Extra Expense coverage provides coverage for income loss and the expense of establishing a temporary site during repairs due to damages related to a fire or compensable loss.

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What is the difference between "Named Insured", "First Named Insured" and "Additional Insured?"
Named Insureds are those listed by name in the relevant block of the policy's declaration page. Although the named insured is commonly one person, partnership, corporation or other entity with insurable interests, multiple named insureds may be included.

First Named Insured is the first "named insured" listed on the policy declarations (front page of the policy). This insured acts as the legal agent for all named insureds in initiating cancellation, requesting policy changes or accepting any return premiums. The first named insured may also be responsible for payment of the premiums.

Additional Insured is an entity to which a policy's coverage is extended. An additional insured must be added to the policy prior to a claim being paid. There must be a tied to relationship between the additional insured and named insured. Being an additional insured on another's policy does not eliminate the need for someone to have his/her own Commercial General Liability policy.

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